These relocation services can be used separately or in combination depending on your specific and unique needs. TMT-EXCEL will work with you to determine the best course of action and help to make your telecommunications system move a less hectic experience. Inbound/Outbound Call Center Design & Acquisition Services The proper function of the professional Call Center in today's business environment can mean the difference between just being in business or being successful. The correct equipment, proper software, most efficient network or services and effectively trained staff will ensure that your business will be successful well into the future. TMT-EXCEL knows that the properly designed and equipped call center whether a large telemarketing operation, a help desk, a small order taking department, a large mail-order firm or an outbound collection agency will enable you to take the edge over your competitors. The experience and expertise of TMT-EXCEL' professionals will provide you with that edge. Our services include Inbound and Outbound Call Center Design, Selection, Recommendation and Implementation including:

• Automatic Call Distribution (ACD) Systems



• Outbound Predictive Dialing Systems



• Outbound Power Dialing Systems



• Integrated ACD/Outbound Solutions



• ACD Management Information Systems (ACD MIS)



• Web Enabled Call Center Applications



• Integrated Voice and Data Applications



• Call Center Design (Acoustics, Environment, Peripheral Equipment, etc.)



• Agent/Collector/Telemarketer Training



• Customer Service Representative/Sales Agent Telephone Training



• Network Analysis and Design for Inbound/Outbound Applications



• Specialized Software Applications (Forecasting, Staffing, etc.)



• Analysis of Call Center Statistics for Staffing, Network Configuration, etc.

TMT-EXCEL works with other consulting firms nationwide to ensure that the expertise and experience needed for your organization's call center is readily available.

Voice/Data Network Analysis Services

The correct design and installation of your network of services, whether for voice or data communications use, can ensure that your users are capable of performing their day-to-day functions over the telephone or computer network More importantly, it ensures that your customer or callers can reach you when they desire to place that order, open a new account, ask a question about a product or register for that new course. TMT-EXCEL provides for Full Voice and Data Networking Design and Optimization including:

• Local Exchange Services (Local Outgoing and Direct-Inward-Dialing (DID))



• Low Volume InterLATA/IntraLATA Toll and Toll Free Service Design



• High Volume InterLATA/IntraLATA Toll and Toll Free Service Design



• Calling Card and Debit Card Evaluation and Application



• Toll Free Number Portability Issues and Implementation



• International Toll, Calling Card and Toll Free Service Evaluation and Application



• Network analysis for videoconferencing and imaging demands



• Private Digital/Analog Point-to-Point Networks (Voice and Data)



• Private Digital/Analog Virtual Networks (Voice and Data)



• Frame Relay Applications