The video/audio conference market has exploded with newer, better technology as well as lower prices during the past few years. The use of low speed video conferencing via the Internet has allowed users to make use of technology never before available at affordable pricing. In the not to distant future, video conferencing may be the ideal way for your employees who work at home attend weekly staff meetings or the way your Vice President of Sales conducts sales meetings while on the road. In every case, the proper equipment, network and training will ensure that your conferences whether high quality audio alone or a video/audio conference will be of the utmost quality so that you can concentrate on your business.

TMT-EXCEL can provide you with the level of comfort you need when designing your video/audio conferencing systems.

Complete Telecommunications Audit Services

In order to ensure that the invoices and bills received from your various telecommunications providers are accurate, TMT-EXCEL offers Billing Audit Services to our client organizations. Audits of your telecommunications services and equipment should be conducted on a regular basis to ensure proper billing. Overbilling for services and/or equipment not presently in use, services removed some time ago, services moved from one location to another and now doubled billed, is the most common telecommunications mistake made by organizations today.

TMT-EXCEL will perform complete equipment and service inventories for billing confirmation or inventory control. The results of a telecommunications audit allows you to plan your telecom budget appropriately, make cases for newer technology based on savings projections and ensure that your are receiving the best value for your dollar.

TMT-EXCEL's Audit Services include reconciliation of inventory with billing records as well as negotiation with vendors for the refund of overbilled fees.

Please Note: TMT-EXCEL performs audit services on an hourly or flat project fee basis. We do not conduct these services on a contingency or "percentage of savings" agreement.

Call Processing System Design and Acquisition Services

Although maligned consistently in the press, the automation of call processing and message taking functions is a necessary and productive alternative for businesses today. The improper design, implementation and use of these systems, however, leads to such problems as caller complaints, lost callers, customer frustration and eventually lost customers.
It is through a complete evaluation of your everyday business atmosphere, an in-depth analysis of your calling patterns and careful attention paid to your callers needs that TMT-EXCEL is able to correctly design a voice/call processing system that meets the needs of your business and your callers and not to the specifications of a certain product offering. Call Processing System Design, Selection, Recommendation and Implementation services include: • Automated Attendant Systems

• Voice Messaging Systems
  
• Interactive Voice Response (IVR) Systems
  
• Voice Recognition/Response Systems
  
• Information Retrieval Systems (Audio-Text)
  
• Text-to-Speech Applications
  
• Unified Messaging Applications
  
• IP Telephony Applications
  
• Electronic Mail Integration Applications
  
• Facsimile Store-and-Forward Applications
  
• Multiple Voice Processing System Networks
  
• Multiple Voice Processing Platform Networks
  
• PBX/Centrex Integration Applications
  
• Service Bureau vs. C.O. Based vs. Premise Based Comparisons
  
• Internet Driven Solutions for Unified Messaging

It is though careful implementation that your callers will begin to appreciate the investment you've made to process their calls more Telecommunications Needs Assessment Services